Bilingual Receptionist Positions

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Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Speaking — Talking to others to convey information effectively.

  • Service Orientation — Actively looking for ways to help people.

  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

  • Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.

  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.

  • Coordination — Adjusting actions in relation to others' actions.

  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

Knowledge

  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

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Ability

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

  • Speech Recognition — The ability to identify and understand the speech of another person.

  • Speech Clarity — The ability to speak clearly so others can understand you.

  • Written Comprehension — The ability to read and understand information and ideas presented in writing.

  • Written Expression — The ability to communicate information and ideas in writing so others will understand.

  • Near Vision — The ability to see details at close range (within a few feet of the observer).

  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted.

  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Education

  • Percentage of RespondentsEducation Level Required

  • High school diploma or equivalent 

  • Associate's degree

  • Less than a high school diploma